FrameworkLTC® is a sophisticated, robust system with industry-leading billing and reporting capabilities. The system was specifically designed for long-term care and specialty pharmacy, and is continuously enhanced to meet the unique needs of our customers. With no two pharmacies being exactly alike, it has become a feature-rich operating system! To help ensure our customers’ success, SoftWriters has not only extensive training options but also has made an investment in a professional consulting division.
SoftWriters' Professional Consulting
The focus of our professional consulting division is to provide support for those pharmacies interested in optimizing the capabilities of FrameworkLTC. We visit your pharmacy to understand your operations, needs and goals, and work with you to identify ways to improve your current operations and really put the power of FrameworkLTC to work - fine-tuned to meet your specific needs.
Interested in learning more? Read what customers have to say about their experience and meet our consultants via the bio’s below. Once you’ve had a chance to learn more, please reach out to us to schedule a consult!
SoftWriters' Customer Testimonials
"..Our pharmacy was not performing financially and we were considering shutting it down…With her years of experience as a long-term care pharmacy leader and her expert knowledge of the software, Jackie helped us turn the pharmacy around…for the first time in a year, we are seeing positive, solid gross margins..." More »
Tarek Mazloum, R.Ph., Owner of CET Pharmacy Group
"….I believe Jackie Maitland, from Softwriters, was the key to our successful transition. She has a unique blend of pharmacy operations background and an expertise of the FrameworkLTC system. She was able assess our current workflow and customer needs and make suggestions on how to optimize them with Frameworks…." More »
- Eric Nelson, R.Ph., CEO at Kalamazoo Long Term Care
"….As our pharmacy grows, we know we need to rely more on all the functionalities that FrameworkLTC offers. Some of the subjects Tim assisted us with include implementing a single batch system, implementing shipping tote process, Flash Rx, and Cycle Fill Drugs vs. Non-standard Cycle Meds, as well as Delivery Track w/ Delivery ID…." More »
Michael Shamalov, R.Ph., Pharmacy Director of LI Script Pharmacy
Meet SoftWriters' Professional Consultants
Jackie Maitland, SoftWriters’ Director of Customer Experience, has been in pharmacy for over twenty-five years. She has a broad range of leadership experience, with particular emphasis on Billing, Revenue Cycle and Pharmacy Operations, as well as a wide variety of pharmacy and related software and remote dispensing applications. Having primary responsibility for teaching and supporting best practices for our customers, Jackie focuses on assessing your company’s current operations and recommends ways to optimize the capabilities of your Framework LTC software to improve efficiency, workflow and financial performance.
Nancy Zimmerman, SoftWriters' Implementation Consultant, has been with SoftWriters since 2000. In that time Nancy has been an Installation Specialist, Support Analyst and Team Lead, Senior Trainer and Training and Implementation Team Lead and is a Sage 300 Certified Consultant. In her new role, Nancy utilizes her wealth of knowledge to consult customers on best practices and recommends ways to optimize the capabilities of the FrameworkLTC solution set to improve efficiencies, workflow and financial performance. Nancy also trains customers on current and new product functionality, assists customers in the implementation process, and is a product and industry expert for our sales team.
Ready to chat about Nancy or Jackie coming to your pharmacy? Please reach out to us to discuss this opportunity further, ask questions and schedule a consult!