Have a question on FrameworkLTC® or one of its' companion products? SoftWriters offers our customers two convenient methods to get the answers you need.
Our Call Center is available 24/7. Simply call us at (412) 492-9841 and select Option 2 to reach the first available technician. If a technician is not immediately available, you may leave a message and the first available technician will return your call. An incident number will be assigned to your call, and support notes from all technicians will be recorded to your incident number.
We also offer Online Support using Live Chat. Here, the support technician will be able to connect directly to your PC and control FrameworkLTC on your workstation. The support Live Chat is available Monday through Friday, 8:30 a.m. to 5 p.m. Join our queue and discover the answers from a live support expert.
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