Our dedication to customer service is one of the things that separates us from our competition.  Our products have been designed to be easy to use and we strive to balance the depth of functionality found in our pharmacy software with an easy-to-use Windows interface. If you experience any trouble, please use any of the following methods of support.

On-Screen Help

You can open the FrameworkLTC^® Help File from any dialog box within the application by pressing F1 from the keyboard.  For instance if you are working on the Nursing Stations dialog box and click F1, the help file will open to the "Adding a New Nursing Station" topic.

Telephone Support

Telephone support is available Monday - Friday, 8:30am-5pm.  Call 412.492.9841 and select option 2 to reach the first available technician. If a technician is not immediately available, you may leave a message and the first available technician will return your call. An incident number will be assigned to your call, and support notes from all technicians will be recorded to your incident number.

Live Chat

While using Live Chat, the support technician will be able to connect directly to your PC and control FrameworkLTC^® on your workstation. Click here to be connected to the first available technician.  The support Live Chat is available Monday - Friday, 8:30am-5pm.  Click to be connected to Live Chat.

Email Support

Support inquiries may also be submitted to our technicians via email.  Your problem will be immediately assigned to a FrameworkLTC^® support technician and you will be contacted as quickly as possible. Click here to submit an email to support. Click Support to send an email directly to a FrameworkLTC^® support technician.

User Manuals

Our user manuals contain everything you need to know to use our technology effectively - from the basic functionality of our pharmacy software (FrameworkLTC^®, FacilityLink, and PharmScan), to more advanced topics. A PDF version of the FrameworkLTC^® User Manual is available from within the application.  Click Help, and then Open User Manual. The PharmScan User manual is the last chapter of the FrameworkLTC^® User Manual.  The FacilityLink User manual is available from your FacilityLink installation CD.

Please Note: Updated information on Medicare Part D Eligibility Enquiry transactions has been placed on the FAQ page.

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